FASTLINK comment by Mahd Tahboub
Sabri, going back to ur fastlink topic even though a couple of days past for that post I still would like to point out a couple of issues regarding GSM service providers in Jordan.Well even though currently I have tested all service provider, I really don’t care what each company is trying to market, am not a fastlink fan too, not for the reason that u r annoyed with their advertisements but for technical reasons that I would like to share with others to prove technically for the Jordanians what’s really going on in this multi million market.
1. Unfortunately Fastlink has the majority of GSM users and that makes their company in control of the market, I really don’t blame Fastlink and I definitely blame the ignorance of Jordanians for this monopoly. For this reason Fastlink is ignoring many services that are a must for consumers where mobilecom and omnia offer and try to educate and inform customers about such services in order to compete with Fastlink. For example, mobilecom they are so detailed and well established in their services to the point where once I had to setup my imate pocket pc phone to connect to the internet over gprs, mobilecom managed to place a detailed step by step instructions on their website and I think this is a great option. On the other hand I wanted to setup this service on fastlink, of course they do not offer the imate phone settings on their customer service and asked me to visit any fastlink showroom after I tried calling 12 times and no one pick up cause I have a prepaid SIM. So I decided to follow up and head to Abdoon showroom where I figured out no one has any idea to setup the phone, later they asked me to visit their main showroom on the eighth circle.
2. I assure you from my testing that mobilecom never dropped a call and the service of their network coverage is the best in Jordan.
3. Fastlink is controlling Jordanians by their expensive interconnection charges (cost of calls between two different networks) as the majority use Fastlink, people think they save money as most of their calls are to Fastlink and this is partially true.
4. For internet geeks and technology freaks, internet over gprs using Fastlink network is the most expensive, slowest, and the worse but still people stick to Fastlink cause of the interconnection charges to other networks. By the way Omnia they have the best prices and offers for calls, gprs internet and services but still need to work on their networks and sms services to the rest of the world.
Finally summarizing up fastlink lacks many other services that I did not mention, and monopoly made them ignore many services that mobilecom and omnia offer efficiently. One thing I would like to add and is the most important that Fastlink sometimes cheats with the switches of their networks and cause other networks calling Fastlink phones drop calls of course naïve customers would believe their mobilecom or omnia network sucks, this is illegal and the TRC (telecommunications regulatory comity) does not realize that until now.Fastlink is cheating the customers and spending millions in advertisements trying to get consumer confidence, but the media campaigns are all false, only to keep up with minor competitions and the real power Fastlink has is Interconnection fee to other networks.If there is no interconnection fee no one will stick to Fastlink.
October 21, 2005 2:09 AM